Service Level Agreement (SLA)

Droppoint's uptime commitment, how it is measured, and how service credits work.

Uptime commitment

Droppoint commits to 99.9% monthly uptime for mail delivery and mailbox access on Business and Enterprise plans.

How uptime is measured

Uptime is measured by independent third-party monitoring, published at status.droppoint.xyz. Monthly uptime percentage excludes the exclusions below.

Exclusions

Scheduled maintenance announced at least 48 hours in advance, and events outside our reasonable control (e.g. upstream internet backbone outages, force majeure), are excluded from the uptime calculation.

Service credits

For each additional 0.1% of downtime below the 99.9% commitment in a given month, customers on Business and Enterprise plans receive a service credit equal to 5% of that month's fee, capped at 100% of the monthly fee.

How to claim a credit

Email support@droppoint.xyz within 30 days of the incident with your account details and the affected dates. We will confirm against our monitoring records and apply any credit to your next invoice.

Last updated: 2026-09-21.